One Platform for Project & Support Tickets
Plan projects and resolve customer requests in one connected ticketing system — with boards, SLAs, workflows, automation and AI triage.
Built for engineering, product, customer support, IT service desks, operations and agencies.
Stop juggling two tools for one workflow.
Most teams run projects in one tool and support in another — and the two never talk. When a customer issue needs engineering, context gets lost in the handoff. This platform keeps project work and support in one place, linked end to end.
Two workflows. One system.
Run delivery and support without switching tools.
Project Tickets
Plan and ship work.
Give delivery teams boards, backlogs and sprints to break work into tickets, track progress and hit deadlines.
- Kanban & list boards
- Backlogs, sprints & milestones
- Epics, tasks & sub-tasks
- Assignees, due dates & priorities
- Dependencies & blockers
- Time tracking & estimates
Support Tickets
Resolve customer requests.
Turn every email, form or chat into a trackable support ticket with SLAs, priorities and a shared team inbox.
- Shared support inbox
- SLAs & escalation rules
- Priorities & categories
- Customer & contact records
- Canned responses & macros
- CSAT & feedback capture
Everything a modern ticketing system needs.
Connected, configurable and built to scale with your teams.
Unified Ticketing
Projects and support in one system — a shared model for tickets, statuses, comments, attachments and history.
Custom Workflows
Define statuses, transitions and approval steps per team, so every ticket follows the right path from open to done.
SLA Management
Response and resolution SLAs per priority or customer, with automatic timers, breach alerts and escalation.
Link Work to Support
Convert a support ticket into an engineering task and keep them linked, so customers get updates as work progresses.
Notifications & Assignments
Auto-assign by team, skill or round-robin, with notifications across in-app, email and chat.
Reports & Dashboards
Track throughput, backlog, SLA compliance, resolution time and team workload in real time.
Let automation handle the busywork.
Rule-based automation and AI-assisted triage keep tickets moving without manual sorting.
Auto-categorize
AI reads incoming tickets and applies the right category, product area and priority.
Smart routing
Route tickets to the right team or agent based on content, skills and load.
Suggested replies
Draft responses from your knowledge base and past resolutions for agents to review.
Deflection & summaries
Summarize long threads and surface likely answers to reduce time-to-resolution.
From request to resolution.
Every ticket follows a clear, trackable path.
Built for every team that runs on tickets.
One platform, adapted to how each team works.
Engineering & Product
- Sprint & backlog planning
- Bug & issue tracking
- Release milestones
- Cross-team dependencies
Customer Support
- Shared inbox & SLAs
- Escalation workflows
- Knowledge base replies
- CSAT tracking
IT & Internal Service Desk
- Employee requests
- Asset & access tickets
- Approval workflows
- Service catalogue
Operations & Agencies
- Client project tracking
- Retainer & task queues
- Time & effort logging
- Status reporting
Connected to your stack.
API- and webhook-driven, so tickets stay in sync with the tools your teams already use.
Frequently Asked Questions
What is the Ticketing Platform?
It is a single ticketing system that runs both internal project work and external customer support — combining project boards, issue tracking, a support inbox, SLAs, workflows and automation in one connected platform.
Can it handle both project management and customer support?
Yes. Project tickets flow through boards, sprints and backlogs for delivery teams, while support tickets flow through a shared inbox with SLAs, priorities and escalation — and the two can be linked so a support issue can spawn an engineering task.
Does it support SLAs and escalation?
Yes. You can define response and resolution SLAs per priority or customer, with automatic timers, breach alerts and escalation rules to keep every ticket on track.
Can I automate repetitive work?
Yes. Rule-based automation and AI-assisted triage can categorize, prioritize, assign and route tickets, suggest responses, and trigger actions when conditions are met.
Does it integrate with our existing tools?
Yes. The platform is API- and webhook-driven and can connect with email, chat, source control, CI/CD, and other business systems so tickets stay in sync across your stack.
Run projects and support from one place.
Give your teams a single ticketing platform that connects delivery and customer support end to end.